Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected.
Impact:
• Metrics data was delayed but remained accurate.
• No data loss occurred.
Resolution:
Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.
Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.