April 2025

No incidents reported for this month.

March 2025

App Data not loading
Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: • Metrics data was delayed but remained accurate. • No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.
Mar 27, 14:00 - 14:00 UTC
Summary Page Comparison Data Not Loading
This incident has been resolved.
Mar 25, 13:42 - 13:58 UTC
Summary Page and Pixel page metrics not loading
Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.
Mar 18, 13:00 - 13:00 UTC

February 2025

Moby and Agent Outage (due to OpenAI outage)
This incident has been resolved.
Feb 26, 23:45 - 23:59 UTC
Ad Channel Metrics Slow to Load
This incident has been resolved.
Feb 18, 14:34 - 14:43 UTC
Pixel Event Tracking (ATC and Sessions) Delay
This incident has been resolved.
Feb 11, 15:02 - 15:40 UTC