All Systems Operational

About This Site

This is where you can see updates regarding status of the Triple Whale App & Services.

Uptime over the past 90 days. View historical uptime.
Pixel ? Operational
90 days ago
100.0 % uptime
Today
Attribution Operational
90 days ago
100.0 % uptime
Today
Summary Operational
90 days ago
100.0 % uptime
Today
Moby (AI Chat) Operational
90 days ago
100.0 % uptime
Today
Post-Purchase Survey Operational
90 days ago
100.0 % uptime
Today
Forecasting Operational
90 days ago
100.0 % uptime
Today
CDP Operational
90 days ago
100.0 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Cloudflare CDN/Cache Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Kubernetes Engine Operational
All App Systems ? Operational
90 days ago
100.0 % uptime
Today
ClickHouse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024
Triple Whale short-term database outage
Resolved - On October 4th, between 11:08 and 11:15 AM EST, users experienced issues with loading both the Summary Page and Pixel Page within Triple Whale. During this time, the platform was temporarily down and unable to display data.

The root cause was traced to an outage that occurred just before and during the crashloop, which in turn affected the Clickhouse Gateway.

Our development team quickly resolved the issue, and within minutes, full functionality was restored. All historical data has been successfully retrieved and backfilled into affected accounts.

This incident has been fully resolved, and the platform is now operating as expected.
Oct 4, 18:21 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024
Delay in Pixel Attribution
Resolved - Earlier today, we experienced some delays in our pixel system, which may have impacted attribution reporting for a brief period. We’ve taken steps to resolve the issue and ensure this doesn’t happen again. Now, even if a component of our system experiences issues, pixel data and attribution reporting will continue as expected without delays.

Thank you for your patience as we work to maintain a smooth experience. Any data that has been impacted will be backfilled in the attribution tables.

This has since been resolved and was a small impact (between 2% - 5% for a very limited subset of users).
Oct 2, 13:49 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Pixel Page Down for Single Day View
Resolved - We experienced an issue where the Pixel Page was unavailable when selecting a single-day date range. This incident occurred between 03:00 and 05:30 Israel Time (8:00 PM – 10:30 PM EST).

Our team has resolved the issue, and the Pixel Page is now functioning as expected. We apologize for any inconvenience caused and appreciate your understanding.
Sep 27, 10:56 UTC
Sep 26, 2024

No incidents reported.

Sep 25, 2024
Errors in Service
Resolved - Approximately one hour ago, we experienced an outage lasting around 20 minutes. During this period, some users may have noticed slower performance and an increase in error messages. The issue has since been resolved, and the app is fully operational. We apologize for any inconvenience this may have caused and appreciate your understanding.
Sep 25, 17:00 UTC
Sep 24, 2024
Increased Number of Errors
Resolved - Approximately one hour ago, we experienced an outage lasting around 20 minutes. During this period, some users may have noticed slower performance and an increase in error messages. The issue has since been resolved, and the app is fully operational. We apologize for any inconvenience this may have caused and appreciate your understanding. This incident has been resovled.
Sep 24, 18:30 UTC
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

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