All Systems Operational

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This is where you can see updates regarding status of the Triple Whale App & Services.

Uptime over the past 90 days. View historical uptime.
All App Systems Operational
90 days ago
100.0 % uptime
Today
Triple Pixel Operational
90 days ago
99.99 % uptime
Today
Pixel Operational
90 days ago
99.99 % uptime
Today
Attribution Operational
90 days ago
99.99 % uptime
Today
CDP Operational
90 days ago
99.99 % uptime
Today
Summary Operational
90 days ago
100.0 % uptime
Today
Moby (AI Chat) & Agents Operational
90 days ago
100.0 % uptime
Today
Post-Purchase Survey Operational
90 days ago
100.0 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Cloudflare CDN/Cache Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Kubernetes Engine Operational
ClickHouse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 25, 2026

No incidents reported today.

Jun 24, 2026
Delayed Pixel Event Processing
Resolved - This incident has been resolved.
Jun 24, 17:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 17:16 UTC
Investigating - We are currently investigating an issue causing pixel events for some shops to be delayed by up to 1 hour. Affected merchants may see incomplete or delayed event data in Triple Whale dashboards and reports.

Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
Jun 24, 17:03 UTC
Degraded Pixel Event Ingestion
Resolved - Status: Resolved
Date: June 24, 2026
Start Time: ~14:14 UTC
End Time: ~14:29 UTC
Duration: ~15 minutes

Triple Whale experienced a degradation in pixel event ingestion resulting in approximately 50% of pixel events not being processed for roughly 15 minutes.

* Approximately 50% reduction in incoming pixel events during the incident window.
* Affected all pixel event types, including:
* Page Views
* Add to Cart (ATC)
* Purchases
* Other tracked pixel events
* Events lost during this period cannot be backfilled.
Jun 24, 13:00 UTC
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

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