All Systems Operational

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This is where you can see updates regarding status of the Triple Whale App & Services.

Uptime over the past 90 days. View historical uptime.
All App Systems ? Operational
90 days ago
99.73 % uptime
Today
Triple Pixel Operational
90 days ago
99.96 % uptime
Today
Pixel ? Operational
90 days ago
99.95 % uptime
Today
Attribution Operational
90 days ago
99.95 % uptime
Today
CDP Operational
90 days ago
99.97 % uptime
Today
Summary Operational
90 days ago
99.97 % uptime
Today
Moby (AI Chat) & Agents Operational
90 days ago
99.98 % uptime
Today
Post-Purchase Survey Operational
90 days ago
99.99 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Cloudflare CDN/Cache Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Kubernetes Engine Operational
ClickHouse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 20, 2025

No incidents reported today.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Summary Page and Pixel page metrics not loading
Resolved - Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.
Mar 18, 13:00 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025
Segment of accounts (Shard 0) impacted by outage.
Resolved - No data was lost during this time, but the outage was rather just not seeing the pages (all pages within the app) load with data. This was resolved within 2 hours from when the query errors started. Because of this issues, agents have been temporarily removed from the app for all users. Agents will continue to be under maintenance until this can be resolved fully.

System has been fully stabilized since 02:05 UTC (22:05 EDT).
Agents remain non-functional until further notice. We were completely down from 01:58 until 02:03 UTC and shard 0 was down from about 00:15 til 02:05 (8:15pm til 10:05 EDT)
Mar 15, 00:00 UTC
Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

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