Segment of accounts (Shard 0) impacted by outage.

Incident Report for Triple Whale

Resolved

No data was lost during this time, but the outage was rather just not seeing the pages (all pages within the app) load with data. This was resolved within 2 hours from when the query errors started. Because of this issues, agents have been temporarily removed from the app for all users. Agents will continue to be under maintenance until this can be resolved fully.

System has been fully stabilized since 02:05 UTC (22:05 EDT).
Agents remain non-functional until further notice. We were completely down from 01:58 until 02:03 UTC and shard 0 was down from about 00:15 til 02:05 (8:15pm til 10:05 EDT)

Posted Mar 15, 2025 - 00:00 UTC