Delay in Pixel Attribution

Incident Report for Triple Whale

Resolved

Earlier today, we experienced some delays in our pixel system, which may have impacted attribution reporting for a brief period. We’ve taken steps to resolve the issue and ensure this doesn’t happen again. Now, even if a component of our system experiences issues, pixel data and attribution reporting will continue as expected without delays.

Thank you for your patience as we work to maintain a smooth experience. Any data that has been impacted will be backfilled in the attribution tables.

This has since been resolved and was a small impact (between 2% - 5% for a very limited subset of users).

Posted Oct 02, 2024 - 13:49 UTC

This incident affected: Pixel and Attribution.