Triple Whale short-term database outage

Incident Report for Triple Whale

Resolved

On October 4th, between 11:08 and 11:15 AM EST, users experienced issues with loading both the Summary Page and Pixel Page within Triple Whale. During this time, the platform was temporarily down and unable to display data.

The root cause was traced to an outage that occurred just before and during the crashloop, which in turn affected the Clickhouse Gateway.

Our development team quickly resolved the issue, and within minutes, full functionality was restored. All historical data has been successfully retrieved and backfilled into affected accounts.

This incident has been fully resolved, and the platform is now operating as expected.

Posted Oct 04, 2024 - 18:21 UTC

This incident affected: Pixel, Attribution, Summary, All App Systems, and ClickHouse.