Delayed Pixel Event Processing

Incident Report for Triple Whale

Resolved

This incident has been resolved.

Posted Jun 24, 2026 - 17:42 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 24, 2026 - 17:16 UTC

Investigating

We are currently investigating an issue causing pixel events for some shops to be delayed by up to 1 hour. Affected merchants may see incomplete or delayed event data in Triple Whale dashboards and reports.

Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

Posted Jun 24, 2026 - 17:03 UTC

This incident affected: Triple Pixel (Pixel, Attribution, CDP).